10 skills every administrative assistant needs to succeed

Customer service skills

If you’re looking for a career that is both challenging and rewarding, becoming an administrative assistant may be the perfect choice for you!

 

Administrative assistants are responsible for a wide range of tasks, including managing schedules, organizing files, and providing customer service.

 

To be successful in this field, you need to possess certain skills. Here are the top 10 skills every administrative assistant should have:

 

  • Strong communication skills. Administrative assistants need to be able to communicate effectively with clients, coworkers, and management. They must be able to listen attentively and relay information accurately.
  • Organizational skills. An administrative assistant’s job is largely about keeping things organized. They need to be able to manage their time efficiently and keep track of multiple tasks simultaneously. An administrative assistant should have a general understanding of how businesses operate in order to assist their boss with various tasks.
  • Microsoft Office proficiency. Nearly every business uses Microsoft Office products, so administrative assistants need to be proficient in Word, Excel, PowerPoint, and Outlook. Administrative assistants need to be comfortable working with computers and be familiar with common software programs.
  • Customer service skills. Administrative assistants often act as the first point of contact for clients or customers, so they need to be friendly and helpful demeanor.
  • Research skills. Sometimes administrative assistants are tasked with researching various topics or solutions for their boss as well as compiling data for reports. Administrative assistants need to have a general understanding of how businesses operate so they can be more effective in their roles.
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  • Flexibility/adaptability. Administrative assistants often have to switch gears quickly and adapt to changes in their work environment, which means they need to be flexible.
  • Attention to detail. This is essential for tasks such as proofreading or data entry. Administrative assistants are responsible for managing schedules and organizing files. They must be able to keep track of multiple tasks at once and pay close attention to detail.
  • Strong communication skills. Administrative assistants need to be able to communicate effectively with clients, co-workers, and managers meaning they need to be able to write clearly and concisely, as well as speak effectively.
  • Problem-solving skills. When something goes wrong or a problem arises, administrative assistants need to be able to think on their feet and come up with a solution, such as finding a workaround for a broken printer.
  • Time management skills. As mentioned earlier, administrative assistants need to be able to manage their time efficiently in order to juggle multiple tasks simultaneously.

 

Become a vital part of a business today

Northwest’s  Business Administrative Assistant Program Las Vegas offers on-campus and online Business Administrative Assistant classes to accommodate your work and family schedule.

 

We value real, hands-on experience, which is why you’ll be visiting businesses and organizations of different sizes, industries, and structures and why our instructors are all experienced business professionals with extensive backgrounds working in, starting up, and operating various businesses and organizations. 

 

Featuring a host of business professionals and guest speakers, our classes will give you all the skills you need to play a vital part in any business, and still graduate in as little as 9 months.

 

Written by: 

Monica Jones, 

B.S. Business Administration Assistant Program Chair

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Classes Start July 11th, 2022

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