The original action or determination remains in effect while the complaint is being processed. The student may attend classes during the complaint process unless their presence is deemed detrimental to the classroom environment due to conduct concerns. All submitted documentation will be considered in the complaint process. Upon completion of the complaint process, if the student remains dissatisfied with the proposed resolution, they may initiate the grievance process to seek a higher-level review of their concerns. The following steps need to be taken to begin the complaint process:
The assigned executive will review the Grievance Form and any supporting documentation within five (5) business days of receipt. Written notification of the decision regarding the grievance will be sent to the student within ten (10) business days after receipt of the grievance, except in the case of a pending investigation, in which case the response may require an additional (10) business days.
Once a final determination about a complaint or grievance is made, action may or may not be taken as part of the proposed resolution. All associated forms and supporting documentation are added to the student’s file, the relevant employee’s file if applicable, and maintained in a separate incident file.
Additionally, other than for a grievance related to grades, students are encouraged, but not required, to utilize the Grievance Procedure described herein prior to proceeding with a demand for arbitration or legal recourse.
Click here to access the complaint form.