Medical Malpractice

Medical Malpractice

The past few years have brought terrible news of untimely deaths due to prescription medication abuse. People like Heath Ledger, Michael Jackson, Whitney Houston, and most recently Prince could still be thriving if we as practitioners fulfilled our positions righteously.   It takes every single medical professional in every role doing their job to the absolute extent of their capabilities to provide quality healthcare. When there is a weak link in the chain, there is system failure. Do not be the wink link. Stay committed to your profession. Make a vow to your patients that you will never stop learning...

12 Things Every Paralegal Should Know

Things Every Paralegal Should Know

When I was in paralegal school, the teachers and the dean gave the impression that when we graduated we would all be carrying briefcases, working in a high-rise building, wearing suits, going to court and have our own assistant to do our filing and typing. Of course, we also would be earning a lot of money. However, none of this is true when you first graduate paralegal school. Just as with any profession, unless you are related to the person whose name is on the front door or at the top of the letterhead, you will have to pay your..

Medical Billing Education Online


Northwest Career College offers online education for busy adults wishing to either brush up on current skills or venture in a whole new direction.   Deciding to take that step can be exciting, and filled with anxiety at the same time. At Northwest Career College, programs such as Medical Billing and Coding offer students the best of both worlds.   Northwest students not only have access to the latest educational materials online, they also use a simulated medical billing program which is currently used in many medical practices. This double-pronged approach enables the student to experience “hands on” training with..

Communicating With Patients In Pain

Communicating With Patients In Pain

Think about a time when you were in extremely bad pain, was it difficult to talk? Did you talk in short sentences in between bouts of pain, breathing becoming difficult? Heart beating quickly? You know that communication can quickly break down and misunderstandings and frustrations will be high. Here are some steps which may help communicating with a patient in pain.   Listen: Listening is an important part of communication regardless if there is pain involved or not. Watch with your eyes and hear with your ears so that you catch those non-verbal cues as well as the spoken words..

Customer Service Does Matter

front desk customer service

A few days ago, I had a medical appointment which required returning in 48 hours to return some equipment. When I entered the office to return the equipment, I approached the desk and waited to be acknowledged by the front desk MA. The “Hello” or “May I help you?” never came. Instead, a form was quickly produced, highlighted for me to sign and pushed across the counter. I signed it, placed the equipment on the counter and watched as the equipment was retrieved and placed in a bag with a copy of the form I signed. A quick “thank you”..

Massage Therapy Improves Posture

Massage Therapy Posture

Proper posture means the body is aligned so that all the muscles work as they were designed to. On the other hand, poor posture leads to inefficient movement, causing the muscles to have to do extra work. For instance, if the head isn't resting correctly on top of the neck and spine but hovers over the chest instead, the muscles at the back of the neck have to remain contracted to hold the head up. The results? Circulation becomes hindered, and oxygen and nutrients have a hard time flowing through the body. Contracted muscles are less able to receive hydration..

The Ideal Dental Assistant

Ideal Dental Assistant

The dental assistant is the most critical link between the patient and the dentist before, during, and after treatment. The person in this position plays a principal role in the successful delivery of treatment. So, what makes an ideal Dental Assistant? How are a Dental Assistant’s strengths and weaknesses assessed? How do you identify the gaps in a Dental Assistants’ performance? Finally, what action can be taken to address and close those gaps?   The ability of the Dental Assistant to anticipate the needs of the dentist in any procedure — and to act promptly on them — is a..

Are Paralegals The answer?

Are Paralegals The answer

Changing times: Are paralegals the answer? As members of the legal profession we have been very careful about who gets to practice law - licensed attorneys and only licensed attorneys. Attorneys are licensed by the state, and the way in which attorneys obtain their license and maintain their license is carefully prescribed by state regulations. Additionally, every state has a statute prohibiting the “unauthorized practice of law.” We discuss UPL extensively in each of our courses with our Paralegal students to ensure their understanding of what is appropriate and expected as a Paralegal.   The “practice of law,” under the..

What is Medical Billing and Coding?

What is Medical Billing and Coding

According to Wikipedia, Medical Billing and Coding is the process of submitting and following up on claims with various health insurance companies in order to receive payment for services rendered by a healthcare provider. The same process is used for most insurance companies, whether they are private companies or government sponsored programs.   Medical Billing and Coding is much like a challenge or puzzle that puts together pieces of a patient’s healthcare with their doctor and their insurance provider. This information should results in payment to the doctor or hospital on behalf of the patient. It’s just not as easy..

Working in the field as a Medical Assistant

Working in the field as a Medical Assistant

Many students ask me on a regular basis what it was like to be working in the field as a Medical Assistant. I remember wondering this same thing when I was in school. I knew that I would be performing the skills that I learned in school, but I wondered if I would be doing other skills.   For example, on the first day of my externship, I was tasked to remove staples from the head of the second patient I saw. He had had surgery the week before and was in the office for a follow-up.   Now, we..