What IT Technicians Do That AI Still Cannot Do (Yet)

You have probably seen the headlines. “AI will replace many jobs and will cause massive layoffs.” It sounds like science fiction, but it is now happening globally. However, it also raises questions: If machines are becoming increasingly intelligent, will they eventually replace all IT jobs?

If you are studying to become an IT technician, this thought may cross your mind. So here is the truth. Artificial Intelligence (AI) is a tool. It can do many tasks faster than humans. But it still has significant limits. And there are many things only real people like you can do.

Talking to Real People and Solving Real Problems

AI has the potential to speak via chat or give scripts. However, it is unable to reach out to people and convey emotion or sympathy towards them.

As an IT technician, you will often deal with stressed or confused users. They have a problem with a screen break, a program crash, or a lost file. We see many people nowadays relying on ChatGPT to solve problems; however, there are specific problems that are too complex to understand, especially if someone lacks a background in IT.

As an IT Technician, you can walk someone through a problem and give some necessary precautions on how to prevent it from happening again. You can answer follow-up questions that AI may not understand, and that simple human connection is crucial.

Working in Physical Spaces

AI will not be able to work on occasions where a specific hard drive requires replacement or there is a need to repair the cable. Unless one has a robotic machine, it cannot be used to crawl under a desk or open a computer case, which is not feasible for many businesses, especially startups or small businesses.

Another example of physical work that IT Technicians perform is the installation of printers, setting up new employee workstations, and on-site verification of network cables. Such tasks require a person who is capable of performing them in the office.

Making Smart Judgments When Things Get Worse

Technology is erratic. One day, everything is going well, and then, in a moment, something breaks without warning. It could be a server crash, a system update error, or some unusual mistake that has never been encountered before.

In such scenarios, Artificial Intelligence (AI) may struggle to perform effectively. It may fail to repeat the same actions or provide a response that does not pinpoint the actual problem.

However, you can look at the whole picture. You can test, think, and experiment with solutions. You understand how to tell a pattern that artificial intelligence might not be able to solve. This is one of the most crucial components of an IT technician’s job. It requires patience and genuine thinking.

Keeping Workplaces Safe and Secure

AI may be able to scan viruses or alert staff when something appears suspicious on the company’s devices; however, someone must be physically involved to investigate and examine the problem presented.

Not every staff member is familiar with IT or programming, and it will only cause a delay cause it is not part of their job description. Navigating or performing technical tasks as an admin staff member will only make the whole problem more chaotic.

IT Technicians navigate the entire troubleshooting process and prevent risks from happening again in the future. IT personnel also teach staff members how to be more cautious, for example, by not opening suspicious links and instructing them to create stronger passwords. AI is not able to converse with people that way. Yet you can.

Conclusion

Artificial intelligence is the future. It helps in completing tasks within a shorter time. However, it does not replace the hands, mind, and attention of a properly trained IT technician.
Enroll Now at Northwest Career College in Las Vegas. Our IT Technician Program gives you the real-world training you need. So, you are ready for the job and are prepared to do what AI still cannot.