What Can I Do With Medical Administrative Skills?

A Medical Administrative Assistant working-at-her-desk

Many students are curious as to where the skills being taught in the Medical Administrative Assistant program, here, at Northwest Career College, can be used when they have completed their program. The nice thing about Medical Administrative Assisting is that a person with skills required for the position can work anywhere, whether it is in a small private medical office or a large hospital or clinic. Every clinic, private practice, hospital, surgery center, etc., has the need for administrative assistance, and the requirements will vary according to the wants and needs of the providers and managers. You will find, however,..

What Is A Vaccine Anyway?


In a few months, the flu season will be upon us. And for those of you who opt to get the flu vaccine, ever wonder where the vaccine comes from?   According the Center for Disease Control, there are three types of vaccine manufacturing processes. Don’t be too alarmed, they sound worse than they really are and remember you cannot get the flu from the vaccine. More on this later.   The first type of vaccine is derived from an egg based process. The vaccine virus is grown in eggs and then injected into fertilized hen’s eggs. The virus is..

The Sweet Smell Of Success


What does it take to be successful? Ever wonder what is involved in being considered the best at what you do and reaching your full potential? This may help.   Set Goals – Write down a list of things you want to do and set dates. Be realistic, you can’t do them all in a week. Make the dates concrete. Maybe even help to share them with others as this adds validity to the goals.   Get Started – Start now! Do not procrastinate. The power of momentum will help you in accomplishing your goals.   Think Positive – Be..

The Ethics of Healthcare


When studying healthcare, the topic of ethics is always addressed. Ethics can be defined as rules and principles which govern how someone behaves. These same types of guiding behaviors can be applied to groups and societies as well. Ethics shape how we act and behave.   Anything out of established principals is typically deemed unethical. Some principles leave no room for debate while others have “gray” areas which leads to much debate. For example, the use of embryonic stem cells and abortion. Both of which challenge principles of life and death.   How we use the rules and principles can..

Customer Service Does Matter

front desk customer service

A few days ago, I had a medical appointment which required returning in 48 hours to return some equipment. When I entered the office to return the equipment, I approached the desk and waited to be acknowledged by the front desk MA. The “Hello” or “May I help you?” never came. Instead, a form was quickly produced, highlighted for me to sign and pushed across the counter. I signed it, placed the equipment on the counter and watched as the equipment was retrieved and placed in a bag with a copy of the form I signed. A quick “thank you”..

The Different Ways We Communicate

The Different Ways We Communicate

In a recent class, we were discussing various communication types, both verbal and nonverbal. We discussed the difference between the two and how in the medical field we must be cognizant of how each is used. Also discussed was tone and how tone adds depth to the communication. Tone can add much to communication, shaping how the message is conveyed and received.   With this in mind, have you ever you listened to yourself communicate and see what tone you are using? Bored communicators often have flat sounding voices which may convey apathy or lack of interest. When we are..

An Aspirin A Day


There is truth to the old adage of an aspirin a day keeps the doctor away.  Studies have shown daily use of low dose aspirin can reduce the chances of a myocardial infarction also known as a heart attack.  Many patients who have had a heart attack do take a daily aspirin to lessen the chances of a repeat attack.   The science behind the pill related to the fact that aspirin changes how blood clots.  Aspirin impacts the platelets of the tiny blood cells responsible for clotting.  When there is injury, the platelets form a plug which slows the..

Should I become a Medical Administrative Assistant?

Should I become a Medical Administrative Assistant

Medical Administrative Assistants manage the daily ebb and flow of patients through a doctor’s office. Whether they greet you upon arrival or work behind the scenes – ensuring shot records are in order, scanning insurance cards and collecting co-payments – these professionals manage a fast-paced and often hectic environment. Medical Administrative Assistants may also assist with medical reports, take medical histories, arrange hospitalization and order surgical or medical supplies – in addition to answering phones and directing patients. Medical Administrative Assistants may work at outpatient care centers, in physicians’ offices and hospitals or in the offices of other health practitioners,..

Why “Hello” Is Really Important In the Healthcare Field?

Why “Hello” Is Really Important

Where does patient contact start for a healthcare office? Some might say the first contact comes when the patient first enters the clinic or even from the first phone call. First impressions are everything for success in any type of business, healthcare is no different. The first person patients come into contact with are the ones who set the tone for the entire visit that person is often A Medical Administrative Assistant. The front desk is where the right tone is established often by someone trained as a Certified Medical Administrative Assistant in Las Vegas who can create that perfect..